Solutions Engineer

About the role

Most of our customers know what they want an agent to do. Fewer know how to scope it, test it and roll it out safely. Solutions engineers close that gap. You’ll sit between our customers, our sales team and our product engineers, and you’ll often be the person who gets an agent from idea to its first week in production.

You’ll join a team of five solutions engineers in our New York office and work mostly with customers in North America. Expect to write code, design eval suites and run workshops, often in the same week.

What you’ll do

• Lead technical discovery and help customers pick a first workflow with clear, measurable value.
• Build proof-of-value agents using Kairon connectors such as Payly, Relay and Bookwise.
• Design eval suites and rubrics with customer teams, then walk them through shadow mode and canary.
• Answer security and architecture questions in reviews with customer IT and compliance teams.
• Bring patterns from the field back to product, through written notes and examples.

What you’ll bring

• 4+ years as a solutions engineer, sales engineer or software engineer in a customer-facing role.
• Solid coding skills in Python or TypeScript, and comfort with APIs and webhooks.
• Practical experience building with large language models, even on side projects.
• The patience to explain the same concept three ways until it lands.
• Clear writing. Your scoping docs will be read by engineers and executives alike.

Nice to have

• Experience with finance, support or operations workflows in large companies.
• A background in testing, QA or evaluation design.
• Prior work at an early-stage startup.

Benefits

Competitive salary with a variable bonus, meaningful equity, 30 paid days off, full health cover, 20 weeks of parental leave and a $2,000 yearly learning budget. Read about our values and team.