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Help with agents, integrations or billing. Scale plans get a 4-hour response.

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Offices

Find us in three cities.

Drop by for a coffee or a demo. Visits are by appointment, so send us a note first.

01HQ

Lisbon

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Local timeWET · UTC+0

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New York, NY 10012, USA

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Singapore 089128

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FAQ

Before you write.

Quick answers to what people ask us most. For anything else, use the form above.

How quickly will I hear back?

Sales and partnership messages get a reply within one business day. Support requests on Scale and Enterprise plans are answered within 4 hours, around the clock.

Can you complete our security review?

Yes. We share our SOC 2 Type II report, pen test summary and standard DPA under NDA. Mention it in your message and our security team will send the pack.

Do you offer startup or nonprofit pricing?

Startups under two years old and registered nonprofits get 50% off Scale for the first year. Tell us a little about your team in the form.

Where do I report an outage or bug?

Check the status page linked in the footer first. To report something new, email support with the run ID from your trace so we can reproduce it quickly.